Privacy Policy

Integrated Network Services Ltd (INS) is committed to complying with all aspects of the data protection legislation in its handling of personal data.

INS is the controller responsible for your personal data.
We hold information to enable the performance of our contract with you and provide services/IT support to you or your business. We may also request information if required to establish a business relationship with you.

The information we may hold which relates to you is
Your name and in some cases business address (this may also be a home address)
Your email address
Your phone number
Your IP address, mac address or the IP address or mac address of an access wifi point you connect to.

The data will be stored on INS’s internal server network.
Our policy is to ensure that such information is only stored, processed and disclosed when business needs require and, where necessary, to obtain all appropriate consents from individuals who are the subject of such information.
We are committed to allowing individuals appropriate access to information held about them and if requested to have that information forgotten where there is no legal requirement for it to be held. We are committed to a process for updating and/or destroying out of date information.
We will audit our data processing activities regularly and maintain compliance with all relevant current legislation; currently the General Data Protection Regulation (GDPR)
This privacy policy applies to individuals interacting with INS via our website, email or telephone in the following areas: Clients (potential and existing); Suppliers (potential and existing)
This access is restricted to those staff where the data is necessary for the performance of their roles.
The company will not share your data with third parties, we may however share your data with our trading partners for the purposes of providing services and/or support.
The company will not transfer your data outside the European Economic Area.
The company takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. Internal sharing of your data is limited to those directly involved in dealing with the nature of your enquiry, or servicing the existing business relationship.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Our standard retention period, unless required to be otherwise by other legal or reporting requirements is seven years.

What are your rights?

As a data subject, you have a number of rights. You can:

• Ask for a copy of your held data
• Ask us to change incorrect or incomplete data
• Ask us to delete or stop processing your data
• Ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Ask us to transfer your personal data to you or to a third party.
• Withdraw consent at any time to process your personal data.
• Please note this may cause an issue for us to continue supporting you or delivering your services.
  If you would like to exercise any of these rights or have any questions, please contact INS on 01928 238390.
  If you believe that the company has not complied with your data protection rights, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.